Conflict Resolution
Disputes in the workplace have the potential to be among the most disruptive of conflicts, both because of the amount of time people who work together spent on it, and because of the impact it has on their ability to function effectively together, not to speak about the negative impact to accomplish necessary tasks.
Workplace mediation services have a transformative effect on how people handle workplace conflict and learn to integrate its resolution.
A swift, respectful and positive conflict resolution via active mediation, individual coaching, team building and management advice will restore and improve mutual respect and engagement thereby improving performance and productivity.
Your employees will feel empowered knowing that management acknowledges the importance of human values and agreeable working relationships thereby maximizing employee attrition and strengthening your corporate image.
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Guiding principles
- Shared responsibility underlies all conflict
- No party is all good or all bad
- Show Empathy and respect
- Listen, listen and listen some more
- Assume nothing, stay neutral, raise awareness and facilitate the conflict resolution process
- There is always a third way
- Assess organizational readiness for change
- Record and follow up